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Creators can directly contact the support team by opening a ticket from their support portal.

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How to open a ticket

  1. Open the top‑right menu (hamburger or avatar) and select Support.
  2. Or go directly to: https://journi.me/ticket
  3. Select New Ticket.
  4. Add a clear subject, choose a category, describe the issue, and submit.
Still stuck? Open a support ticket at https://journi.me/ticket → New Ticket.