Can’t sign in
- Reset your password from https://journi.me/user/sign-in → “Forgot Password?”.
- Check if caps lock is on and try your email instead of username.
- If 2FA is enabled, ensure your device time is correct.
Didn’t receive verification email
- Check spam and promotions folders.
- Use “Resend Code” on https://journi.me/user/authorization.
- Whitelist
[email protected]so future messages arrive.
Payment failed
- Try a different card or method.
- Verify your country supports the selected gateway.
- If you’re a creator, confirm Stripe is set up before expecting payouts.
Media upload errors
- Compress large images/videos.
- Check your network connection and retry.
Still stuck? Open a support ticket at https://journi.me/ticket → New Ticket.