Can’t sign in
- Reset your password from https://journi.me/user/sign-in → “Forgot Password?”.
- Check if caps lock is on and try your email instead of username.
- If 2FA is enabled, ensure your device time is correct.
Didn’t receive verification email
- Check spam and promotions folders.
- Use “Resend Code” on https://journi.me/user/authorization.
- Add
notification@email.journi.meto contacts and try again.
Payment failed
- Try a different card or method.
- Verify your country supports the selected gateway.
- If you’re a creator, confirm Stripe is set up before expecting payouts.
Media upload errors
- Compress large images/videos.
- Check your network connection and retry.
KYC rejected
- If you onboarded with Stripe, follow the instructions in your Stripe dashboard to resolve verification issues.
Note for Nepal: Nepal is not currently an enabled region. Nepal is near and dear to us, and we’re working tirelessly on a cross‑border payment flow so creators in Nepal can receive payouts in both USD and NPR. Until this launches, KYC, monetization, and payouts are unavailable in Nepal. See Regional Availability.
Still stuck? Open a support ticket at https://journi.me/ticket → New Ticket.